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Systems
Summit
has developed the proprietary “Summit Claims”
administration system to give our customers the ability
to access each electronic claim file. “Summit Claims”
facilitates access to a wide array of statistics
and data about existing and prior claims, and permits
the client to customize management reports and retrieve
underwriting information. The
system includes a log on  which
adjuster’s notes are permanently captured by
date and time. Enhancements include network capability
by offsite clients to access their files in
“Summit Claims”. Additionally, we are finalizing
an underwriting interface which will register, list
and update forms and endorsements by policy number registered
to a particular insured. Summit’s staff of information
technology experts developed the “Summit Claims”
system and is on site for technical support.
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Quality
Control
Summit
prides itself on providing efficient, cost-effective
claim service of the highest quality. We have developed
an internal audit program based on the McKinsey “leakage
analysis” employed by Insurance Industry leaders.
Summit utilizes a large loss committee system to evaluate
claims. Summit’s
litigation management system is  “state
of the art”. We aggressively monitor litigation
services and costs and require compliance with effective
litigation guidelines, which facilitate a collaborative
process between defense counsel and claim professional.
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